Official Partners

Silver Sponsor:

Aspect Software, Inc. founded the contact center industry and is now the world's largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company's leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific.

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Official Media Partner:

International Data Group (IDG) is the world's leading IT media, research and exposition company. Founded in 1964, IDG had 2000 revenues of $3.1 billion and has more than 12,000 employees worldwide. It has biotechnology conferences and publications in the USA, Australian and Asia Pacific.

IDG Communications in Australia has been publishing market leading industry newspapers since 1978. The company has won multiple publishing awards including the Australian Business Publisher's Association's Bell Award for Best Business publication in 2000 and 2001.

Official Media Partners:
Silver Sponsor: